Outpatient Program Safety Navigator (Trauma-Informed)

Spectrum Health Systems, Inc; Weymouth (MA); On-site; USD 27,758 - 32,139; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Employee assistance programs

Paid time off

Tuition reimbursement

401k with company match

Discounts on services

Job summary

Spectrum Health Systems, Inc. Weymouth OUTPATIENT PROGRAM seeks staff to support daily medication services in a fast-paced setting. You will greet clients, provide courteous customer service, and monitor safety with trauma-informed communication.

Responsibilities include crowd control, safety surveillance in common areas and parking lots, and de-escalation with staff support as needed. High school diploma or GED required; prior service in customer service or security preferred.

Qualifications

• High school diploma or GED required.
• Experience in customer service, security, or with individuals with substance use disorders.
• Computer experience with Windows/Outlook/Word required.

Responsibilities

• Promote and maintain a safe pro-social environment for clients receiving medication daily.
• Greet clients, provide customer service, monitor safety, and communicate trauma-informedly.
• Manage crowd control and monitor safety in common areas and parking lot.
• Utilize de-escalation techniques and staff support to handle conflicts.

Skills

Customer service

Security

Trauma-informed communication

Crowd control

Education

High school diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Spectrum Health Systems, Inc. Weymouth OUTPATIENT PROGRAM seeks staff to support daily medication services in a fast-paced setting. You will greet clients, provide courteous customer service, and monitor safety with trauma-informed communication.

Responsibilities include crowd control, safety surveillance in common areas and parking lots, and de-escalation with staff support as needed. High school diploma or GED required; prior service in customer service or security preferred.