Trauma-Informed Program Guide | Front Desk & Safety

Spectrum Health Systems; Framingham Center (MA); On-site; USD 23,000 - 33,000; Part time

Job summary

Spectrum Health Systems in Framingham, MA, is seeking a Program Guide for an outpatient treatment program. The role supports daily operations, greets clients, and ensures safety through trauma-informed communication and calm crowd management.

Schedule is Monday, Tuesday, and Wednesday, 5:15am–12:15pm with a pay rate of $20.15/hour. Prior experience in customer service or with substance use disorders is preferred.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or with individuals with substance use disorders preferred.
• Basic computer skills including Windows and Microsoft Office.

Responsibilities

• Promote and maintain a safe, pro-social environment for clients receiving medication.
• Greet clients and provide customer service.
• Monitor client and staff safety and communicate trauma-sensitively.
• Manage crowd control and monitor safety in common areas and parking lot.
• Use de-escalation techniques and involve staff when needed.

Skills

Customer service

De-escalation strategies

Trauma-informed approach

Conflict management

Education

High School Diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Spectrum Health Systems in Framingham, MA, is seeking a Program Guide for an outpatient treatment program. The role supports daily operations, greets clients, and ensures safety through trauma-informed communication and calm crowd management.

Schedule is Monday, Tuesday, and Wednesday, 5:15am–12:15pm with a pay rate of $20.15/hour. Prior experience in customer service or with substance use disorders is preferred.