Trauma-Informed Program Guide | Front Desk & Safety

Spectrum Health Systems; Framingham (MA); On-site; USD 23,000 - 33,000; Part time

Job summary

Spectrum Health Systems in Framingham, MA is seeking a Part Time Outpatient Program staff member for the Framingham site. The role focuses on greeting clients, providing customer service, and maintaining a safe environment for clients receiving their medications.

Duties include monitoring safety, de-escalation, and trauma-informed communication to guide clients calmly through the program and ensure orderly operations during the 5:15am–12:15pm shift.

Qualifications

• High School Diploma or GED required.
• Prior experience in customer service and/or with individuals with substance use disorders.
• Computer experience with Windows 2000, Outlook and Word required.

Responsibilities

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness in the program and parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Skills

Customer service

De-escalation

Trauma-informed care

Education

High School Diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Spectrum Health Systems in Framingham, MA is seeking a Part Time Outpatient Program staff member for the Framingham site. The role focuses on greeting clients, providing customer service, and maintaining a safe environment for clients receiving their medications.

Duties include monitoring safety, de-escalation, and trauma-informed communication to guide clients calmly through the program and ensure orderly operations during the 5:15am–12:15pm shift.