Trauma‑Informed Program Safety Aide – Outpatient (Part‑Time)

Spectrum Health Systems

Haverhill (MA)

On-site

USD 2,776,000 - 3,214,000

Part time

14 days+

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Job summary

Spectrum Health Systems in Haverhill, MA is seeking a Part Time Program Safety Guide for an outpatient treatment program. The role requires a high school diploma and experience in customer service or security; familiarity with substance use disorders is a plus.

The position offers a first shift, 24 hours per week, with a schedule of 5:15am-1:45pm. Responsibilities include greeting clients, ensuring a safe pro-social environment, monitoring safety in common areas including the parking lot, and

Qualifications

High school diploma or GED required.
Prior experience working in customer service, security, and/or with individuals with substance use disorders.
Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.

Responsibilities

Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication. This includes greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.