Program Safety Guide - Part-Time Front Desk & Security

Spectrum Health Systems, Inc.; Worcester (MA); On-site; USD 23,000 - 33,000; Part time

Job summary

Spectrum Health Systems, Inc. in Worcester, MA is seeking a part-time Program Assistant for the Lincoln Street Outpatient Treatment Program.

The role involves greeting clients, delivering customer service, and ensuring a safe, trauma-informed environment as clients receive their medications. The position requires a High School Diploma or GED and experience in customer service or security, with basic computer skills (Windows 2000, Outlook, Word) expected.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, security, or with individuals with substance use disorders preferred.
• Basic computer skills including Windows 2000, Outlook and Word required.

Responsibilities

• Promote and maintain a safe pro-social environment for clients receiving medications.
• Greet clients, provide customer service, monitor safety, and communicate trauma-informedly to guide clients in and out of the program.
• Monitor crowd safety and maintain alertness in common areas and parking lot.
• Use de-escalation strategies to manage conflicts among clients and visitors and seek staff support as needed.

Skills

Customer service

Security awareness

Crisis de-escalation

Education

High School Diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Spectrum Health Systems, Inc. in Worcester, MA is seeking a part-time Program Assistant for the Lincoln Street Outpatient Treatment Program.

The role involves greeting clients, delivering customer service, and ensuring a safe, trauma-informed environment as clients receive their medications. The position requires a High School Diploma or GED and experience in customer service or security, with basic computer skills (Windows 2000, Outlook, Word) expected.