Trauma-Informed Safety & Client Services Lead

Spectrum Health Systems, Inc.; Haverhill (MA); On-site; USD 28,000 - 32,000; Part time

Job summary

Spectrum Health Systems, Inc. in Haverhill, MA operates an outpatient treatment program where staff support clients daily in a safe, supportive environment.

The role emphasizes respectful customer service, trauma-informed communication, and adherence to the program’s safety protocols. Responsibilities include greeting clients, monitoring safety, de-escalation when needed, and ensuring orderly flow in common areas and the parking lot while collaborating with a multidisciplinary team during 24

Qualifications

• High school diploma or GED is required.
• Prior experience in customer service, security, or with individuals with substance use disorders is preferred; computer experience with Windows 2000, Outlook and Word is required.

Responsibilities

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• Greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
• Effectively managing crowd control and monitoring for safety and alertness in common areas of the program, including the parking lot.
• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Education

High school diploma or GED

Job description

Spectrum Health Systems, Inc. in Haverhill, MA operates an outpatient treatment program where staff support clients daily in a safe, supportive environment.

The role emphasizes respectful customer service, trauma-informed communication, and adherence to the program’s safety protocols. Responsibilities include greeting clients, monitoring safety, de-escalation when needed, and ensuring orderly flow in common areas and the parking lot while collaborating with a multidisciplinary team during 24