Strategic Practice Coordinator & Surgery Scheduling

University of California - San Francisco; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

UCSF Medical Center is seeking a Patient Care Coordinator to support outpatient operations, coordinate patient scheduling, referrals, and insurance verification. You will act as the public face of the practice, interacting with patients, clinicians, and staff to ensure accurate information flow and timely appointments.

The role emphasizes customer service, collaboration with administrative and clinical teams, and adherence to hospital standards.

Qualifications

• Excellent customer service and communication skills.
• Ability to work with minimal supervision.
• Proven ability to navigate multiple medical records systems.
• Bi-lingual or multi-lingual capability preferred.

Responsibilities

• Greet patients and handle front desk check-in with professionalism.
• Schedule appointments, manage referrals, and coordinate with care teams.
• Process insurance and authorization information for new patients.
• Support administrative workflows, including messaging and in-baskets.

Skills

Customer service

Communication skills

Organization

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

EPIC

Apex/Cadence

Microsoft Office

Job description

UCSF Medical Center is seeking a Patient Care Coordinator to support outpatient operations, coordinate patient scheduling, referrals, and insurance verification. You will act as the public face of the practice, interacting with patients, clinicians, and staff to ensure accurate information flow and timely appointments.

The role emphasizes customer service, collaboration with administrative and clinical teams, and adherence to hospital standards.