Outpatient Practice Coordinator: Patient Access & Ops

UCSF Health, AG; Walnut Creek (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Medical Center is seeking a Practice Coordinator 3 to serve as the public face of the Practice, coordinating administrative, clinical and management operations to support patient care and service recovery. You will handle CRM messages, referrals, in-baskets, scanning, and billing with a patient-first approach.

The ideal candidate has strong computer skills, experience with Office apps, and familiarity with multiple patient records systems, EPIC, and effective communication under deadline

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem‑solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Responsibilities

• The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
• S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• The PC 3 is responsible for the maintenance of all routine clerical operations and communications.
• This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
• The PC 3 is required to work at any UCSF campus as needed and scheduled.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Keyboarding

Data entry

Problem solving

Time management

Education

High school diploma

College degree

Tools

EPIC

Outlook

Word

Excel

CRM systems

Job description

UCSF Medical Center is seeking a Practice Coordinator 3 to serve as the public face of the Practice, coordinating administrative, clinical and management operations to support patient care and service recovery. You will handle CRM messages, referrals, in-baskets, scanning, and billing with a patient-first approach.

The ideal candidate has strong computer skills, experience with Office apps, and familiarity with multiple patient records systems, EPIC, and effective communication under deadline