Outpatient Patient Access & Billing Specialist

Yale New Haven Health; Milford (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Financial Access Specialist to manage outpatient scheduling, patient demographics, and insurance information. The role interfaces with physicians, nurses, and patients to ensure timely visits and accurate financial processing.

Responsibilities include coordinating complex appointments, verifying coverage, and supporting templates within the Epic system. Strong communication, attention to detail, and the ability to multitask are essential in this

Qualifications

• High school diploma or GED required.
• 2–3 years in customer service, preferably hospital/physician office.
• Experience with medical insurance and eligibility requirements preferred.
• Ability to multitask and prioritize in a dynamic outpatient setting.
• Excellent written and verbal communication; strong problem-solving skills.

Responsibilities

• Schedule patient appointments and manage complex scheduling requirements.
• Enter and update patient demographics and insurance information accurately.
• Coordinate with physicians, nurses, and patients to ensure proper preparation for procedures.
• Utilize Epic system for templates and scheduling workflows; maintain templates across locations.
• Provide service-excellence and support system-wide function and QA tasks.
• Assist with training and updating training materials as needed.
• Perform miscellaneous duties as assigned by management.

Skills

Customer service

Interpersonal skills

Multitasking

Problem solving

Team oriented

Communication

Computer proficiency

Education

High school diploma or GED

Associate degree

Tools

Epic system

Job description

Yale New Haven Health is seeking a Patient Financial Access Specialist to manage outpatient scheduling, patient demographics, and insurance information. The role interfaces with physicians, nurses, and patients to ensure timely visits and accurate financial processing.

Responsibilities include coordinating complex appointments, verifying coverage, and supporting templates within the Epic system. Strong communication, attention to detail, and the ability to multitask are essential in this