Outpatient Medical Support Specialist

Veterans Health Administration (DOVA); Sioux Falls (SD); In loco; USD 37.000 - 56.000; Tempo pieno

Descrizione del lavoro

Veterans Health Administration (DOVA) seeks a Medical Support Assistant to provide essential administrative support in outpatient clinics. You will manage appointments, assist patients, and coordinate care across clinical teams while handling sensitive information with privacy and professionalism.

The role requires strong communication skills, familiarity with scheduling systems, and the ability to navigate multiple health IT tools.

Competenze

• High school diploma or GED or proficiency certificate.
• Experience with scheduling, patient messaging, and basic office tasks.
• Ability to use clinic scheduling and EHR/health IT systems.

Mansioni

• Maintain one or more outpatient clinic appointment schedules.
• Provide receptionist and patient communications support.
• Assist in coordinating care and preparing examination paperwork.
• Enter and verify patient demographics and insurance details.
• Handle phone inquiries with privacy-compliant responses.
• Coordinate referrals, records requests, and testing appointments.
• Follow VA scheduling directives and use scheduling tools.

Conoscenze

Medical terminology

Customer service

Office communication

Data entry

Scheduling

Privacy rules

Formazione

High school diploma or GED

Strumenti

VistA Scheduling Enhancement (VSE)

Integrated Scheduling Solution (ISS)

Oracle Cerner

Scheduling Manager

Message Manager & Secure Messaging

Descrizione del lavoro

Veterans Health Administration (DOVA) seeks a Medical Support Assistant to provide essential administrative support in outpatient clinics. You will manage appointments, assist patients, and coordinate care across clinical teams while handling sensitive information with privacy and professionalism.

The role requires strong communication skills, familiarity with scheduling systems, and the ability to navigate multiple health IT tools.