Senior Medical Support Coordinator

U.S. Department of Veterans Affairs; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant for the West Los Angeles Outpatient Clinic. The ideal candidate will deliver exceptional customer service, manage complex patient scheduling, and support interdisciplinary teams using VA patient systems.

Key duties include coordinating workflows, maintaining accurate records, and training staff to ensure efficient clinic operations and timely access to care for Veterans.

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes.
• Ability to utilize patient systems across clinics and care teams.
• Experience coordinating with interdisciplinary care teams and documenting in records.

Responsibilities

• Assist in managing clinic schedules and patient flow to support access to care.
• Provide administrative support and customer service to Veterans and families.
• Train staff and monitor daily workload to meet deadlines.
• Maintain accurate information in electronic medical records and referrals.

Skills

Medical terminology

Patient systems

Interdisciplinary care

Staff training

Workflow management

Communication skills

Attention to detail

Education

High school diploma

Tools

VistA

MyHealthyVet

Job description

The U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant for the West Los Angeles Outpatient Clinic. The ideal candidate will deliver exceptional customer service, manage complex patient scheduling, and support interdisciplinary teams using VA patient systems.

Key duties include coordinating workflows, maintaining accurate records, and training staff to ensure efficient clinic operations and timely access to care for Veterans.