Advanced Medical Support Specialist – Outpatient Clinic

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant for a specialty outpatient clinic setting. The role supports a care team including a specialty care provider, RN care manager, clinical associate, and administrative associate.

Duties include scheduling, patient data handling, and coordinating care transitions. The position requires strong knowledge of medical terminology, VA processes, and inter-team collaboration.

Qualifications

• Experience scheduling, canceling or rescheduling patient appointments and monitoring requests from multiple sources.
• Ability to verify and update demographics and insurance information at check-in.
• Knowledge of VA processes, HIPAA laws, and insurance/fee programs.

Responsibilities

• Perform clinic support duties across specialty care settings.
• Coordinate administrative functions for transfers to other facilities.
• Maintain patient data and access care coordination information across teams.

Skills

Scheduling patient appointments

Medical terminology

Interdisciplinary coordination

Communication skills

HIPAA awareness

Education

High school diploma or GED

Tools

VistA systems

PC Fax applications

Imaging applications

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant for a specialty outpatient clinic setting. The role supports a care team including a specialty care provider, RN care manager, clinical associate, and administrative associate.

Duties include scheduling, patient data handling, and coordinating care transitions. The position requires strong knowledge of medical terminology, VA processes, and inter-team collaboration.