Outpatient Front Desk & Patient Services Specialist

Hackensack Meridian Health

Herbertsville (NJ)

On-site

USD 23,000 - 33,000

Full time

14 days+

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Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to provide front desk and clerical support in ambulatory care settings. You will manage check-in/check-out, scheduling, patient data entry in EMR, and patient communications to ensure a smooth visit and positive experience.

The role requires a high school diploma, 1+ year of customer service, strong communication skills, and the ability to travel to different locations.

Qualifications

High School diploma or GED required.
1+ years experience in customer service.
Ability to multitask in a fast-paced environment while maintaining professionalism.
Ability to travel to various locations.
Proficient computer skills (MS Office and/or Google Suite).
Excellent written and verbal communication skills.

Responsibilities

Greet patients and visitors with courtesy and professionalism.
Manage check-in/check-out; collect copayments; verify insurance; obtain referrals.
Enter patient demographic info into EMR and assist with data entry.
Coordinate with EMR for scheduling, cancellations, and referrals.
Handle calls, emails, and other communications and route to appropriate staff.
Distribute mail and prepare documents as needed.
Maintain patient confidentiality at all times.
Prioritize tasks to support high-quality patient care.
Explain procedures and instructions to patients when needed.
Reconcile payments and receipts daily.
Escalate issues to Practice Manager as needed; travel to other locations when required.
Perform other duties as assigned and adhere to organizational standards.