Outpatient Front Desk & Patient Experience Specialist

Hackensack Meridian Health Inc.; Old Bridge (NJ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a variety of secretarial and administrative duties for the outpatient setting. You will manage front desk functions, assist with check-in/check-out, scheduling, and registration, and support patients post-visit for any appointment needs.

The ideal candidate has at least a High School diploma or GED, 1+ years in customer service, and strong computer skills (MS Office/Google Suite) with excellent communication.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment with professionalism.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Perform front desk duties in the outpatient medical office.
• Support check-in, scheduling, registration, and check-out processes.
• Provide post-visit support for any appointment needs and concerns.

Skills

Customer service

Multitasking

Time management

Written & verbal communication

Proficient computer skills

Travel readiness

Transportation reliability

Microsoft Office / Google Suite

Education

High School diploma / GED

Associates Degree

Clerical training

Tools

EMR/EHR experience

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform a variety of secretarial and administrative duties for the outpatient setting. You will manage front desk functions, assist with check-in/check-out, scheduling, and registration, and support patients post-visit for any appointment needs.

The ideal candidate has at least a High School diploma or GED, 1+ years in customer service, and strong computer skills (MS Office/Google Suite) with excellent communication.