Front Desk Patient Services Associate I

Jefferson Health; Texas; On-site; USD 21,000 - 28,000; Full time

Job summary

Jefferson Health seeks a Patient Services Associate I to enhance the patient experience by handling arrival/departure activities at the outpatient front desk. The role involves verifying insurance, referrals, and patient demographics, supporting efficient flow to examination rooms, and upholding the Jefferson Experience through courteous service.

Primary duties include greeting patients, scheduling, and ensuring smooth operations while maintaining patient confidentiality and compliance with

Qualifications

• Must communicate courteously with patients/visitors.
• Commitment to delivering a positive Jefferson Experience for all patients/visitors.
• Ability to manage multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Greets and assists patients as they arrive, at front desk, and over the phone.
• Verifies insurance, referrals and patient demographics.
• Schedules appointments and processes check-in/check-out via EPIC.
• Maintains efficient flow of patients and escalates concerns when needed.
• Complies with HIPAA and all applicable regulatory standards.

Skills

Courteous communication

Multitasking under pressure

Confidential patient information

Positive Jefferson Experience

Job description

Jefferson Health seeks a Patient Services Associate I to enhance the patient experience by handling arrival/departure activities at the outpatient front desk. The role involves verifying insurance, referrals, and patient demographics, supporting efficient flow to examination rooms, and upholding the Jefferson Experience through courteous service.

Primary duties include greeting patients, scheduling, and ensuring smooth operations while maintaining patient confidentiality and compliance with