Outpatient Experience Coordinator

Beth Israel Lahey Health; Winchester (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking an associate to serve as a primary point of contact for patients and visitors in an outpatient unit. You will provide excellent customer service, collect information, and coordinate schedules while ensuring confidentiality and smooth patient flow.

The role involves verifying demographics, assisting with check-in/check-out, and supporting providers to meet patient needs in a respectful, efficient manner.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 0-1 years related work experience.
• Basic familiarity with computers; ability to navigate basic web-based applications.

Responsibilities

• Communicates with patients, staff and public by phone and in person; provides information and guidance.
• Takes information from patients, prepares schedules and documents; maintains confidentiality.
• Performs check-in/registration and verifies demographics and insurance-related info; collects co-pays.
• Monitors patient flow and acts as liaison to optimize service delivery.
• Processes check-out, schedules follow-ups and related tests; provides educational materials.

Skills

Customer Service

Written Communications

Oral Communications

Team Work

Knowledge

Computer Literacy

Education

High School diploma or GED

Associate's degree preferred

Tools

Web-based applications

Job description

Beth Israel Lahey Health is seeking an associate to serve as a primary point of contact for patients and visitors in an outpatient unit. You will provide excellent customer service, collect information, and coordinate schedules while ensuring confidentiality and smooth patient flow.

The role involves verifying demographics, assisting with check-in/check-out, and supporting providers to meet patient needs in a respectful, efficient manner.