Outpatient Care Concierge

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Boston, MA is seeking a friendly, detail-oriented Patient Services Associate to welcome patients and visitors in an outpatient unit. You will check in patients, collect information, verify insurance, and route requests to the appropriate provider teams.

You will maintain confidentiality, answer questions, and coordinate scheduling and billing tasks with accuracy. Strong communication and customer service skills are essential to ensure smooth flow and positive patient

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• One year experience in a healthcare or service/hospitality environment preferred.

Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Takes complete and accurate information from patients/callers and prepares schedules, medical records and other documents.
• Performs check in, registration, and verification of demographic and fiscal information; collects co-payments.
• Monitors patients and visitors entering, waiting, and leaving the practice and facilitates timely flow.
• Processes patient check out, schedules follow-up appointments and related tests; provides educational materials.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Lahey Health in Boston, MA is seeking a friendly, detail-oriented Patient Services Associate to welcome patients and visitors in an outpatient unit. You will check in patients, collect information, verify insurance, and route requests to the appropriate provider teams.

You will maintain confidentiality, answer questions, and coordinate scheduling and billing tasks with accuracy. Strong communication and customer service skills are essential to ensure smooth flow and positive patient