Outpatient Clinical Operations Leader

Beth Israel Lahey Health; Boston (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Full-time Clinic Operations professional with rotating shifts to oversee daily clinical support in an outpatient practice. You will plan staff schedules, ensure efficient patient flow, and maintain high service standards.

The role partners with clinicians and managers to implement training, quality assurance, and regulatory compliance, including Joint Commission readiness.

Qualifications

• High School diploma or GED required.
• 3–5 years related work experience required.
• Basic familiarity with computers; ability to navigate web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience.

Responsibilities

• Plans and oversees work assignments and schedules for clinical support areas to meet daily operational needs.
• Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.
• Contributes to recommendations and decisions related to patient care issues and general practice issues.
• Communicates with providers and other health care team members to ensure continuity of care and coordination of services.
• Implements and oversees quality assurance processes and systems in collaboration with the manager.

Skills

Communication skills

Team leadership

Customer service

Problem solving

Education

High School diploma or GED

MA, EMT, CNA, or LNA certificate/diploma

Job description

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Full-time Clinic Operations professional with rotating shifts to oversee daily clinical support in an outpatient practice. You will plan staff schedules, ensure efficient patient flow, and maintain high service standards.

The role partners with clinicians and managers to implement training, quality assurance, and regulatory compliance, including Joint Commission readiness.