Outpatient Clinical Operations Lead

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 33,000 - 45,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking a driven professional to oversee daily clinical support operations in an outpatient practice. The role focuses on coordinating work flows, ensuring service standards, and supporting clinicians and staff in a busy hospital campus.

Responsibilities include staff scheduling, training, quality assurance, and ensuring regulatory compliance. The position emphasizes teamwork, patient care coordination, and ongoing process improvement within Bowdoin Street

Qualifications

• High School diploma or GED required.
• 3-5 years related work experience required.
• Basic familiarity with computers.

Responsibilities

• Plan and oversee work assignments and schedules for the clinical support areas to meet daily operational needs.
• Monitor procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.
• Oversee orientation, training and ongoing competency program for practice assistants and medical assistants.
• Communicate with providers and other health care team members to ensure the continuity of care and the coordination of services.
• Assist in the process of implementing new services.
• Implement and oversee quality assurance processes and systems in collaboration with the manager.

Skills

Basic computer literacy

Education

High School diploma or GED

MA/EMT/CNA/LNA certificate or diploma

Job description

Beth Israel Lahey Health, Inc. is seeking a driven professional to oversee daily clinical support operations in an outpatient practice. The role focuses on coordinating work flows, ensuring service standards, and supporting clinicians and staff in a busy hospital campus.

Responsibilities include staff scheduling, training, quality assurance, and ensuring regulatory compliance. The position emphasizes teamwork, patient care coordination, and ongoing process improvement within Bowdoin Street