Outpatient Clinical Operations Lead

Beth Israel Lahey Health; United States; Sur place; USD 34 000 - 46 000; Plein temps

Résumé du poste

Beth Israel Lahey Health seeks an Operations Lead for outpatient clinical support to optimize daily workflows and service standards. You will plan schedules, support clinical staff, and ensure smooth patient flow across the practice.

Responsibilities include staff training, quality assurance, and coordinating with providers to maintain continuity of care. Requires 3–5 years of related experience and a high school diploma or equivalent.

Qualifications

• High School diploma or GED required.
• 3-5 years related work experience required.
• Basic familiarity with computers; ability to navigate web-based apps.
• MA/EMT/CNA/LNA certificate or diploma, or at least 5 months of direct patient care.

Responsabilités

• Plans and oversees work assignments and schedules for clinical support to meet daily operational needs.
• Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.
• Contributes to recommendations on resources and patient care issues for effective use of staff and space.
• Communicates with providers and health care team members to ensure continuity of care and coordinate services.
• Implements and oversees quality assurance processes in collaboration with the manager.
• Ensures regulatory compliance readiness and training across departments for Joint Commission, CMS, and others.
• Provides ongoing feedback to manager on training needs and staff performance.

Connaissances

Customer service

Written communications

Oral communications

Team work

Problem solving

Formation

High School diploma or GED

MA/EMT/CNA/LNA certificate or diploma

Outils

Basic computer literacy

Description du poste

Beth Israel Lahey Health seeks an Operations Lead for outpatient clinical support to optimize daily workflows and service standards. You will plan schedules, support clinical staff, and ensure smooth patient flow across the practice.

Responsibilities include staff training, quality assurance, and coordinating with providers to maintain continuity of care. Requires 3–5 years of related experience and a high school diploma or equivalent.