Outpatient Practice Operations Lead

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Deaconess Medical Center, Inc. seeks an experienced professional to oversee the daily operations of an outpatient clinical practice, ensuring exceptional patient service and smooth staff workflow.

The role plans and organizes front desk and clinical support tasks, coordinating work flow to maintain service standards and support clinicians and staff. The position emphasizes staff scheduling, revenue cycle oversight, process improvements, and acting as a resource to healthcare teams

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 3–5 years related healthcare experience.

Responsibilities

• Plans and oversees work assignments for front desk and clinical support areas.
• Monitors scheduling and referral processes for efficient patient flow.
• Oversees revenue cycle and billing processes; may provide staff education.
• Provides ongoing feedback to management regarding training needs and process improvements.

Skills

Customer service

Revenue cycle

Office software

Communication

Teamwork

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Electronic health records

Web-based applications

Job description

Beth Israel Deaconess Medical Center, Inc. seeks an experienced professional to oversee the daily operations of an outpatient clinical practice, ensuring exceptional patient service and smooth staff workflow.

The role plans and organizes front desk and clinical support tasks, coordinating work flow to maintain service standards and support clinicians and staff. The position emphasizes staff scheduling, revenue cycle oversight, process improvements, and acting as a resource to healthcare teams