Outpatient Clinic Operations Lead

Anna Jaques Hospital; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health seeks an experienced operations leader to oversee the daily functioning of an outpatient clinical practice, ensuring excellent patient service and efficient workflows. You will plan staff schedules, coordinate referrals, monitor billing, and drive continuous quality improvements.

The role requires strong communication, problem solving, and team leadership skills, with experience in healthcare settings and proficiency with MS Office.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 3-5 years related work experience.
• Experience in a clinical/healthcare setting.
• Experience with computer systems and Microsoft Office applications.

Responsibilities

• Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs.
• Monitors provider's schedules to maximize opportunities for efficient patient scheduling and timely patient flow.
• Oversees referral management and billing processes; provides staff education and revenue cycle reports to Manager/Director.
• Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director.
• Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement.

Skills

Decision Making

Problem Solving

Independence of Action

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health seeks an experienced operations leader to oversee the daily functioning of an outpatient clinical practice, ensuring excellent patient service and efficient workflows. You will plan staff schedules, coordinate referrals, monitor billing, and drive continuous quality improvements.

The role requires strong communication, problem solving, and team leadership skills, with experience in healthcare settings and proficiency with MS Office.