Outpatient Clinical Operations Lead

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health oversees daily clinical support operations for outpatient practices, ensuring exceptional service to patients and families. The role plans workloads, coordinates workflow, and implements systems to support clinicians and staff, acting as a resource to the care team.

The position emphasizes training, quality assurance, and collaboration with management to optimize resources and ensure compliance with Joint Commission, CMS, and related standards.

Qualifications

• 3–5 years of related work experience.
• Basic familiarity with computers and navigating web-based applications.
• Certificate or diploma in MA/EMT/CNA/LNA or equivalent clinical experience.

Responsibilities

• Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs.
• Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.
• Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.
• Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services.
• Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others.

Skills

Basic computer skills

Web-based navigation

Written and verbal English

Education

MA/EMT/CNA/LNA certificate or diploma

Clinical experience as MA/PCT/CNA or nursing student

Job description

Beth Israel Lahey Health oversees daily clinical support operations for outpatient practices, ensuring exceptional service to patients and families. The role plans workloads, coordinates workflow, and implements systems to support clinicians and staff, acting as a resource to the care team.

The position emphasizes training, quality assurance, and collaboration with management to optimize resources and ensure compliance with Joint Commission, CMS, and related standards.