Outpatient Clinical Operations Lead

Beth Israel Lahey Health; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health (BILH) seeks an experienced supervisor to oversee daily clinical support operations in an outpatient practice. You will plan assignments, coordinate workflows, and ensure service standards for patients, families, and visitors across the facility.

The role partners with clinicians to optimize patient care, implements quality assurance, and ensures compliance training for regulatory reviews such as Joint Commission and CMS.

Qualifications

• High School diploma or GED required.
• 3-5 years related work experience required.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting.

Responsibilities

• Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs.
• Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.
• Contributes to recommendations and decisions related to patient care issues and general practice issues.
• Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services.
• Implements and oversees quality assurance processes and systems in collaboration with the manager.
• Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues.
• Provides ongoing feedback to manager regarding training needs, staff performance and process improvement.

Skills

Customer service

Written communication

Oral communication

Team leadership

Problem solving

Education

High School diploma or GED

MA/EMT/CNA/LNA certification or diploma

Job description

Beth Israel Lahey Health (BILH) seeks an experienced supervisor to oversee daily clinical support operations in an outpatient practice. You will plan assignments, coordinate workflows, and ensure service standards for patients, families, and visitors across the facility.

The role partners with clinicians to optimize patient care, implements quality assurance, and ensures compliance training for regulatory reviews such as Joint Commission and CMS.