Outpatient Practice Supervisor

Beth Israel Lahey Health; Milton (MA); On-site; USD 36,000 - 57,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Supervisor to oversee administrative staff in the Center for Specialty Care. This role manages scheduling, registrations, and time/attendance while ensuring excellent patient service and accurate insurance and authorization workflows.

The position emphasizes training, daily huddle coordination, and collaboration with affiliate sites to streamline processes. Occasional travel and flexible hours may be required to support patient services.

Qualifications

• Minimum of a high school diploma or GED; an associate degree is preferred.
• At least 2 years of supervisory experience.
• Strong communication skills and customer service orientation.
• Ability to schedule, coordinate front desk operations and manage provider schedules.

Responsibilities

• Supervise administrative staff in the Center for Specialty Care.
• Oversee time and attendance and payroll submissions.
• Coordinate front desk functions and provider schedules.
• Onboard and train new hires; conduct 1:1 staff meetings.
• Manage copayment reconciliation, referrals and authorizations.
• Ensure accurate data entry for patient demographics and insurance information.

Skills

Decision Making

Oral/Written Communication

Team Work

Customer Service

Education

High School Diploma/GED

Associate's Degree preferred

Job description

Beth Israel Lahey Health is seeking a Practice Supervisor to oversee administrative staff in the Center for Specialty Care. This role manages scheduling, registrations, and time/attendance while ensuring excellent patient service and accurate insurance and authorization workflows.

The position emphasizes training, daily huddle coordination, and collaboration with affiliate sites to streamline processes. Occasional travel and flexible hours may be required to support patient services.