Primary Care Practice Ops Lead

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Assistant Practice Manager to oversee the daily operations of a primary care practice, focusing on patient service, workflow coordination and staff supervision.

You will plan schedules, manage revenue cycles, support clinicians, assist in hiring and budgeting, and provide weekly reports on visit entry and referrals. The role requires 3–5 years of related experience and strong Microsoft Office skills.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• 3-5 years related work experience required and 1-3 years supervisory/management experience required.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint or Access) and other web-based applications.

Responsibilities

• Supervises support staff involved in clinical and administrative activities, with an emphasis on sensitivity to patients and meeting service standards.
• Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs. Coordinates coverage for absences, meal breaks, training and vacations.
• Plans, assigns and evaluates work of support staff. Recommends hiring, provides feedback on staff performance and HR matters as appropriate.
• Implements processes to ensure efficient processing of work including time of service, scheduling, referral management, pre-registration and visit ticket entry.
• Works with Practice Managers to develop office orientation procedures and protocols.
• Coordinate, supervise and participate in physician billing if applicable; act as primary staff resource for clinicians regarding charge entry.
• Provides weekly reports of revenue cycle activities to the Practice Manager including visit ticket entry, co-payment collection and referral management.
• Has authority to direct and support employees daily work activities. Direct Reports: More than 7.
• Assists in planning, monitoring and/or managing budget in functional area of department.

Skills

Decision making

Problem solving

Written communications

Oral communications

Team work

Customer service

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an Assistant Practice Manager to oversee the daily operations of a primary care practice, focusing on patient service, workflow coordination and staff supervision.

You will plan schedules, manage revenue cycles, support clinicians, assist in hiring and budgeting, and provide weekly reports on visit entry and referrals. The role requires 3–5 years of related experience and strong Microsoft Office skills.