Outpatient Practice Operations Coordinator

Beth Israel Lahey Health; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health is seeking an experienced outpatient Urogynecology clinic operations supervisor. You will plan and coordinate front desk and clinical support workflows to ensure smooth daily operations and excellent patient service.

This role supports clinicians and staff with scheduling, referrals, and billing processes. Strong communication, attention to detail, and healthcare experience are essential.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 3-5 years related work experience; healthcare setting preferred.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs.
• Monitors provider's schedules to ensure efficient patient scheduling and timely patient flow.
• Oversees referral management and billing processes and may provide staff education; provides regular revenue cycle and volume reports.
• Implements and oversees quality assurance processes and systems with the Manager/Director.
• Provides ongoing feedback to Manager regarding training needs and staff performance; may assist in performance reviews.

Skills

Decision Making

Problem Solving

Independence of Action

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an experienced outpatient Urogynecology clinic operations supervisor. You will plan and coordinate front desk and clinical support workflows to ensure smooth daily operations and excellent patient service.

This role supports clinicians and staff with scheduling, referrals, and billing processes. Strong communication, attention to detail, and healthcare experience are essential.