Outpatient Care Coordinator & Secretary

Brown University Health; Taunton (MA); On-site; USD 29,000 - 42,000; Full time

Job summary

Brown University Health is seeking a Per Diem Department Secretary in Taunton, MA to streamline patient visits by handling registration, scheduling, and records management.

The role emphasizes courteous service, accurate data entry, and collaboration with clinical staff to ensure smooth throughput and effective billing processes. Strong knowledge of medical terminology and proficiency with Windows-based systems are required.

Qualifications

• High School Diploma or equivalent.
• Knowledge of medical terminology and ability to read, write, and speak English.
• Six months related experience in a Medical Office environment or outpatient setting preferred.

Responsibilities

• Schedule patients using the hospital's scheduling system.
• Complete online registration; verify demographics, insurance, and co-pays.
• Collect co-pays and provide receipts; copy insurance cards as needed.
• Greet patients and orient them to the outpatient center; verify information.
• Handle billing within department guidelines and resolve issues with PFS.
• Organize patient records for physicians and nurses; ensure file completeness.
• Print schedules and billing reports from systems.

Skills

Customer service

Telephone etiquette

Medical terminology

Data entry

English proficiency

Education

High School Diploma or equivalent

Tools

Windows OS

Online billing system

Fax/Scanner equipment

Job description

Brown University Health is seeking a Per Diem Department Secretary in Taunton, MA to streamline patient visits by handling registration, scheduling, and records management.

The role emphasizes courteous service, accurate data entry, and collaboration with clinical staff to ensure smooth throughput and effective billing processes. Strong knowledge of medical terminology and proficiency with Windows-based systems are required.