Patient Access, Scheduling & Billing Specialist

RIH Rhode Island Hospital; Rhode Island; On-site; USD 30,000 - 32,000; Part time

Job summary

Brown University Health seeks an administrative assistant to streamline patient visits, handling scheduling, registration, and billing tasks. You will prepare records, collect co-pays, and coordinate with clinical teams to ensure efficient patient flow.

Role requires strong customer service, basic medical terminology knowledge, and familiarity with Epic and Cedaron. You will interact with patients, providers, and billing staff to resolve issues and support clinic operations.

Qualifications

• Basic PC skills in Windows OS and software packages.
• Knowledge of medical billing routines for physician offices.
• Knowledge of medical terminology, diagnosis codes, and procedure codes.
• Courteous telephone technique and good customer service skills.
• Experience coding and billing using online billing systems (ix months).

Responsibilities

• Schedules patients using the hospital scheduling system with type, provider, clinic, and time.
• Schedules follow-up appointments using the online system.
• Coordinate lab work, imaging, or referrals as needed.
• Enter diagnosis/service codes in the billing system from encounter sheets.
• Complete pre-registration/registration processes in the billing system.
• Verify demographics, insurance authorizations, co-pays, and physician.
• Collect co-pays and provide receipts to patients.
• Produce registration cards and photocopy insurance cards.
• Verify patient eligibility and obtain visit authorizations.
• Provide quality customer service to patients and families.
• Inform new patients with mailed materials before appointments.
• Coordinate with outside agencies for pertinent patient information.
• Refer patients to financial counseling when needed.
• Obtain and organize medical records for physicians and nurses.
• Print reports from scheduling and billing systems.
• Respond to inquiries by phone, rotating as needed.

Skills

PC skills

Medical billing

Medical terminology

Diagnosis codes

Procedure codes

Customer service

Telephone etiquette

Education

High School Diploma or equivalent

Tools

Epic scheduling

Cedaron documentation

Job description

Brown University Health seeks an administrative assistant to streamline patient visits, handling scheduling, registration, and billing tasks. You will prepare records, collect co-pays, and coordinate with clinical teams to ensure efficient patient flow.

Role requires strong customer service, basic medical terminology knowledge, and familiarity with Epic and Cedaron. You will interact with patients, providers, and billing staff to resolve issues and support clinic operations.