Outpatient Care Coordinator & Admin Specialist

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 51,000 - 58,000; Full time

Job summary

Stanford Health Care is seeking a Patient Administrative Specialist to manage new patient coordination, registration, and surgery scheduling in our outpatient clinics. You will handle front-office tasks, admissions, and insurance verification while delivering compassionate, accurate service.

With at least five years in healthcare, you will mentor junior staff, operate EMR systems, and maintain strong communication with patients and providers as part of a high-quality patient experience program.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in health-related field preferred.
• At least five years of related healthcare experience required.

Responsibilities

• Greeting and registration check-in/check-out; verify insurance; assist with appointments, authorization, payments, and scheduling.
• Handle a significant volume of patient calls; route messages and manage patient correspondence.
• Track referrals and schedule appointments; develop scheduling instructions and guidelines; assist with insurance eligibility.
• Maintain documentation; manage faxes, mail, and databases; use EMR systems.

Skills

Strong written and phone/verbal comms

Phone skills

Time management

Organizational skills

Problem solving

Education

High school graduate or equivalent

Associate or bachelor's degree in health-related field

Tools

Windows-based office software

Medical terminology

Job description

Stanford Health Care is seeking a Patient Administrative Specialist to manage new patient coordination, registration, and surgery scheduling in our outpatient clinics. You will handle front-office tasks, admissions, and insurance verification while delivering compassionate, accurate service.

With at least five years in healthcare, you will mentor junior staff, operate EMR systems, and maintain strong communication with patients and providers as part of a high-quality patient experience program.