Outpatient Administrative Specialist

SUNY Upstate Medical University; City of Syracuse (NY); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

SUNY Upstate Medical University is seeking an Outpatient Administrative Specialist to handle check-in/check-out, verify demographics, insurance and financial information, and generate routine forms. You will also manage referrals, schedule complex appointments, and support ambulatory care operations.

You will collect co-pays, handle denials, and assist with front-end tasks while advising on insurance requirements, ABNs, and Waivers of Liability.

Qualifications

• Associates Degree required with two years of relevant patient financial/insurance services experience.
• Working knowledge of medical terminology and familiarity with medical coding.
• Excellent written and oral communication skills; ability to multitask in a high-volume setting.

Responsabilités

• Perform patient check-in and check-out with accurate demographic and insurance data.
• Verify financial information and collect patient co-pays.
• Generate routine forms and complete FMLA/Disability forms as needed.
• Process referrals and schedule complex multi-provider appointments.
• Provide front-end administrative support for ambulatory care.
• Obtain insurance authorizations and advise on ABNs and Waivers of Liability.
• Prioritize mail, faxes, and telephone inquiries; support other areas as needed.

Connaissances

Customer service

Communication

Multitasking

Phone skills

Computer literacy

Keyboarding

Medical terminology

Formation

Associates Degree

Outils

Epic

Word

Outlook

Description du poste

Job Summary:

The Outpatient Administrative Specialist will perform the standardized patient check-in and check-out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation. Also responsible for completion of FMLA and Disability forms as needed. Responsible for the processing of incoming/outgoing patient appointment referrals for all providers. In addition, will schedule complex multiple provider appointments. Will provide administrative support to ambulatory patient care functions. Will collect patient co-pays, manage denial process and assist with other Front End tasks. Works with/advisespatients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABN's and Waiver of Liability. The Outpatient Administrative Specialist will answer calls, and obtain insurance authorizations as needed. Will prioritize incoming mail, faxes and correspondence. Accepts assignments to other areas as needed.

Minimum Qualifications:

Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, familiarity with medical coding and excellent written/oral communication skills required. Ability to multitask all support roles in a high volume setting. Excellent phone and in-person customer service, strong computer skills, and keyboarding are necessary.

Preferred Qualifications:

Working knowledge of computer systems such as Epic, Word, Outlook, etc. and Understanding of insurances and referrals, preferred.

Work Days:

M - F Days