Outpatient Access & Scheduling Specialist

Yale New Haven Health; Greenwich (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Financial Access Specialist - OP to manage patient demographics, insurance information, and scheduling across outpatient services. This role liaises with physicians, patients, and nursing staff to coordinate complex visits, infusion/chemotherapy, and other procedures, ensuring medical necessity and proper documentation are maintained.

The ideal candidate will bring strong communication, attention to detail, and the ability to handle multiple priorities

Responsibilities

• Patient throughput and scheduling coordination across outpatient services.
• Enter and verify insurance and demographic data to support timely reimbursements.
• Coordinate complex appointment scheduling and verify medical necessity and ABN requirements.
• Maintain Epic templates and stay current on scheduling workflows.
• Provide customer service excellence and training to staff as needed.

Job description

Yale New Haven Health is seeking a Patient Financial Access Specialist - OP to manage patient demographics, insurance information, and scheduling across outpatient services. This role liaises with physicians, patients, and nursing staff to coordinate complex visits, infusion/chemotherapy, and other procedures, ensuring medical necessity and proper documentation are maintained.

The ideal candidate will bring strong communication, attention to detail, and the ability to handle multiple priorities