Strategic Patient Access & Scheduling Specialist

Yale New Haven Health Services Corp.; New Haven (CT); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Yale New Haven Health Services Corp. in New Haven, CT, is seeking a Patient Financial Access Specialist - OP to manage patient demographics, insurance data, and complex scheduling across outpatient services, while ensuring accurate information and timeliness.

The role emphasizes service excellence, collaboration with physicians and nurses, use of Epic and other systems, and adherence to medical necessity guidelines, with focus on QA, templating, and ongoing staff training.

Formación

• High school diploma or GED required; associate degree preferred
• 2-3 years in customer service in hospital/physician office preferred with emphasis on registration, scheduling, and insurance/eligibility requirements

Responsabilidades

• Ensure patient information is obtained for third party payers to secure reimbursement
• Schedule complex and time-sensitive appointments using Epic system
• Verify patient demographics and insurance information across multiple systems
• Coordinate multiple outpatient appointments and address medical necessity and ABN/waiver requirements
• Provide training and support to staff; develop and improve scheduling templates and procedures
• Maintain QA and service excellence in line with YNHHS standards

Conocimientos

Self-directed

Well organized

Team oriented

Multitasking

Interpersonal skills

Problem solving

Communication skills

Computer skills

Training others

Registration workflows

Educación

High school diploma or GED

Associate degree preferred

Herramientas

Epic System

Epic Templates

Descripción del empleo

Yale New Haven Health Services Corp. in New Haven, CT, is seeking a Patient Financial Access Specialist - OP to manage patient demographics, insurance data, and complex scheduling across outpatient services, while ensuring accurate information and timeliness.

The role emphasizes service excellence, collaboration with physicians and nurses, use of Epic and other systems, and adherence to medical necessity guidelines, with focus on QA, templating, and ongoing staff training.