Outpatient Access Lead - Oncology Clinic Operations

001 University of Rochester; United States; On-site; USD 27,000 - 37,000; Full time

Job summary

University of Rochester is seeking an Outpatient Access coordinator to oversee daily operations in the clinic setting. You will coordinate activities of Front Desk/Outpatient Access staff, ensuring accurate, courteous, and efficient service for patients and providers.

Responsibilities include staff training, workflow optimization, scheduling support, and acting as a front-office expert for referrals and prior authorizations, while maintaining high service quality and enterprise standards.

Qualifications

• Medical terminology experience required.
• Demonstrated customer relations skills preferred.

Responsibilities

• Coordinates activities of Outpatient Access employees and supports clinic staff.
• Monitors and ensures accuracy, efficiency, and customer service in the front-office functions.
• Trains staff and coordinates assignments; supports referral coordination and prior authorizations.
• Assists with scheduling, policy updates, and workflow improvements in the clinic.

Skills

Customer relations

Medical terminology

Education

High School diploma and 2 years experience in an administrative capacity or customer service field

Job description

University of Rochester is seeking an Outpatient Access coordinator to oversee daily operations in the clinic setting. You will coordinate activities of Front Desk/Outpatient Access staff, ensuring accurate, courteous, and efficient service for patients and providers.

Responsibilities include staff training, workflow optimization, scheduling support, and acting as a front-office expert for referrals and prior authorizations, while maintaining high service quality and enterprise standards.