Outpatient Access Lead: Clinic Operations

University of Rochester; United States; Sur place; USD 27 000 - 37 000; Plein temps

Résumé du poste

The University of Rochester is seeking an Outpatient Access Specialist to coordinate activities of the front desk team in a busy clinic setting. The role focuses on accuracy, efficiency, and patient-centered service, supporting clinic leadership and improving workflows.

Responsibilities include staff training coordination, scheduling, ensuring adherence to enterprise metrics, and serving as a front-line troubleshooter for patient and provider inquiries, with opportunities to contribute to

Qualifications

• High School diploma with 2 years in administrative or customer service role.
• Medical terminology experience required.
• Demonstrated customer relations skills preferred.

Responsabilités

• Coordinates activities of Outpatient Access staff in a clinic setting.
• Supports clinic leadership with operational duties and staff training.
• Ensures accurate, efficient, and customer-friendly service and optimizes workflows.

Connaissances

Medical terminology experience

Customer relations skills

Formation

High School diploma

Equivalent combination of education and experience

Description du poste

The University of Rochester is seeking an Outpatient Access Specialist to coordinate activities of the front desk team in a busy clinic setting. The role focuses on accuracy, efficiency, and patient-centered service, supporting clinic leadership and improving workflows.

Responsibilities include staff training coordination, scheduling, ensuring adherence to enterprise metrics, and serving as a front-line troubleshooter for patient and provider inquiries, with opportunities to contribute to