Ambulatory Patient Access Specialist

University of Rochester; Ross Township (Allegheny County); On-site; USD 26,000 - 36,000; Full time

Job summary

The University of Rochester is seeking a detail-oriented administrative professional to support ambulatory care operations. You will handle patient registration, scheduling, charge reconciliation, and EMR/revenue cycle tasks while ensuring accuracy and patient satisfaction.

This role emphasizes HIPAA compliance, attention to data quality, and teamwork with clinicians and front-desk staff to ensure smooth patient flow and timely cash handling.

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required or
• Completion of Vision Care 1,2,3 courses required
• Or equivalent combination of education and experience

Responsibilities

• Greets patients to initiate positive ambulatory experience, requests patient identification, verifies patient with two identifiers, directs patients to next destination, and ensures waiting room readiness.
• Collects patient demographic and financial information, enters data into EMR and revenue cycle systems, collects co-pays, and reconciles deposits.
• Schedules new and return visits, pre-registers patients, coordinates referrals, follows up on missed appointments, and schedules interpreters as needed.
• Answers calls, routes inquiries to appropriate staff, opens telephone encounters in EMR, and manages patient communications.
• Edits registration data, assists in charge reconciliation, and maintains accurate patient schedules in multiple EMR systems.
• Assesses urgency, serves as a resource for complaints, and provides frontline problem solving.
• May escort patients, collect vitals, and assist with basic visit documentation as needed.
• Performs other duties as assigned.

Skills

Customer service

Medical terminology

Data entry

Education

High School diploma

Vision Care 1,2,3 courses

Job description

The University of Rochester is seeking a detail-oriented administrative professional to support ambulatory care operations. You will handle patient registration, scheduling, charge reconciliation, and EMR/revenue cycle tasks while ensuring accuracy and patient satisfaction.

This role emphasizes HIPAA compliance, attention to data quality, and teamwork with clinicians and front-desk staff to ensure smooth patient flow and timely cash handling.