Ambulatory Access Rep II: Patient Intake & Scheduling

University of Rochester Medicine; City of Rochester (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

The University of Rochester is seeking a friendly and efficient Patient Access Clerk to support ambulatory care operations at the Rochester campus. You will greet patients, collect demographic and financial information, enter data into the EMR and revenue cycle systems, and schedule visits while ensuring accuracy and PHI protection.

The role emphasizes customer service, intake accuracy, and collaboration with the care team.

Qualifications

• High School diploma or equivalent with 1 year related experience or Vision Care certification.
• Experience with medical terminology and patient data handling preferred.
• Ability to enter information accurately into EMR and revenue cycle systems.

Responsibilities

• Greet patients, collect demographic and financial information, and verify identity.
• Enter data into EMR and revenue cycle systems; obtain patient emails for confirmations.
• Pre-register patients, schedule visits, and coordinate referrals and testing.
• Answer clinic calls, route encounters, and support front-desk operations.
• Ensure PHI protection and accurate charge reconciliation; support staff as needed.

Skills

Medical terminology

Customer service

Communication

Education

High School diploma

Vision Care 1,2,3 courses

Or equivalent combination of education and experience

Tools

EMR systems

Job description

The University of Rochester is seeking a friendly and efficient Patient Access Clerk to support ambulatory care operations at the Rochester campus. You will greet patients, collect demographic and financial information, enter data into the EMR and revenue cycle systems, and schedule visits while ensuring accuracy and PHI protection.

The role emphasizes customer service, intake accuracy, and collaboration with the care team.