Outlet Supervisor - Lead F&B Teams & Guest Experience

Sonesta; New Orleans (LA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Sick Time

401(k) Retirement Plan with Company 2%

Hotel discounts

Job summary

Sonesta is seeking an Outlet Supervisor to manage day-to-day restaurant and dining-outlet operations within our hotel settings in New Orleans. You will lead a team, ensure guest satisfaction, and collaborate with culinary, stewarding, and events teams to deliver high-quality service.

The role emphasizes energetic, service-driven leadership in a fast-paced hospitality environment, with a focus on maintaining service standards, safety, and efficiency across outlets.

Qualifications

• Previous restaurant, F&B, hotel, bar, café, or outlet operations experience preferred.
• Previous leadership or supervisory experience within hospitality preferred.
• Strong guest service, communication, and interpersonal skills.
• Knowledge of restaurant operations, POS systems, cash handling, and service standards.
• Ability to multitask in a fast-paced hospitality environment.
• Strong organizational and team leadership skills.

Responsibilities

• Support day-to-day operations across hotel outlets.
• Supervise and coach outlet team members to ensure exceptional service and efficiency.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction.
• Partner with Culinary, Stewarding, Banquets, and F&B leadership for smooth operations.
• Monitor guest experiences and resolve service concerns promptly and professionally.
• Assist with opening/closing procedures, cash handling, POS operations, and reporting.
• Support staffing, training, onboarding, and employee engagement within the outlet team.
• Ensure compliance with food safety regulations and HACCP guidelines.
• Monitor outlet cleanliness, organization, and readiness during service periods.
• Contribute to promotions, upselling and guest engagement programs.

Skills

Guest service

Leadership

Operations management

Communication

Hospitality experience

Tools

POS systems

Cash handling

Food safety procedures

HACCP knowledge

Job description

Sonesta is seeking an Outlet Supervisor to manage day-to-day restaurant and dining-outlet operations within our hotel settings in New Orleans. You will lead a team, ensure guest satisfaction, and collaborate with culinary, stewarding, and events teams to deliver high-quality service.

The role emphasizes energetic, service-driven leadership in a fast-paced hospitality environment, with a focus on maintaining service standards, safety, and efficiency across outlets.