F&B Outlet Supervisor: Guest-Experience Leader

Sonesta Hotels International Corporation in; New Orleans (LA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

HSA with Match

401k with Match

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Education Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking an Outlet Supervisor to lead daily operations across its Food & Beverage outlets. You will supervise teams, ensure high guest service standards, and maintain quality across restaurants, cafés, bars, and lounges within the property.

In a fast-paced hospitality environment, you will balance guest service with operational excellence, handle cash, POS, and inventory, and support training and staff engagement while upholding Sonesta's service philosophy.

Qualifications

• Previous restaurant, hotel, or F&B outlet operations experience required or preferred.
• Strong guest service and hospitality mindset.
• Leadership or supervisory experience in hospitality.

Responsibilities

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, and dining spaces.
• Supervise, coach, schedule, and support Food & Beverage team members to ensure exceptional guest service and operational efficiency.
• Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction.
• Partner with Culinary, Stewarding, Banquets, and F&B leadership for smooth operations.
• Monitor guest experiences and resolve service concerns promptly.

Skills

Guest service

Team leadership

Communication

Interpersonal skills

Multitasking

Operational excellence

Tools

POS systems

Job description

Sonesta International Hotels is seeking an Outlet Supervisor to lead daily operations across its Food & Beverage outlets. You will supervise teams, ensure high guest service standards, and maintain quality across restaurants, cafés, bars, and lounges within the property.

In a fast-paced hospitality environment, you will balance guest service with operational excellence, handle cash, POS, and inventory, and support training and staff engagement while upholding Sonesta's service philosophy.