Outlet Supervisor: Hospitality Team Leader

Reitmr; New Orleans (LA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-TermDIS

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking an Outlet Supervisor to oversee hotel restaurant outlets, cafés, bars, and dining spaces. You will lead teams, ensure exceptional guest service, and uphold high standards of operation.

This role thrives in a fast-paced hospitality environment, balancing guest service, team leadership, and operational excellence. If you’re energetic, service-driven, and guest-focused, we’d love to meet you.

Qualifications

• Experience in restaurant or hotel outlet operations preferred.
• Ability to supervise teams and deliver high guest service.
• Knowledge of POS systems, cash handling, and safety standards.
• Strong organizational and leadership skills.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, and dining spaces.
• Supervise, coach, schedule, and support Food & Beverage team members to ensure service quality.
• Maintain high standards of food quality, beverage service, cleanliness, and guest satisfaction.
• Partner with Culinary, Stewarding, Banquets, and F&B leadership for smooth operations.
• Monitor guest experiences and address concerns promptly and professionally.
• Assist with opening/closing procedures, cash handling, POS, and reporting.
• Support staffing, onboarding, and employee engagement within the outlet team.
• Ensure compliance with food safety regs and alcohol service requirements.
• Monitor outlet cleanliness and readiness throughout service periods.
• Assist with promotions, upselling, and service programs to drive revenue.
• Support banquets, events, and high-volume service as needed.
• Foster a positive, guest-focused culture aligned with Sonesta's People People ethos.

Skills

Guest service

Communication

Interpersonal skills

POS systems

Cash handling

Food safety

Hospitality standards

Leadership

Multitasking

Tools

Operations knowledge

Job description

Sonesta International Hotels is seeking an Outlet Supervisor to oversee hotel restaurant outlets, cafés, bars, and dining spaces. You will lead teams, ensure exceptional guest service, and uphold high standards of operation.

This role thrives in a fast-paced hospitality environment, balancing guest service, team leadership, and operational excellence. If you’re energetic, service-driven, and guest-focused, we’d love to meet you.