Front Office Leader: Elevate Guest Experience & Service

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Short-Term & Long-Term Disability

Hospital Indemnity & AccidentInsurance

Educational Assistance

Employee Hotel Discounts

Job summary

Sonesta International Hotels Corporation in New Orleans seeks an experienced Front Office Manager to lead daily Front Office operations, oversee check-in/check-out, and ensure exceptional guest experiences across busy properties.

The role emphasizes team leadership, staff development, and collaboration with Housekeeping, Engineering, and F&B to optimize occupancy and guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3+ years of Front Office, hotel operations, guest services, or hospitality leadership experience.
• Previous supervisory/management experience within hotels or hospitality environments.
• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.
• Excellent communication, leadership, conflict resolution, and customer service skills.

Responsibilities

• Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet Services, guest services, check-in/check-out processes, and lobby experience management.
• Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, possibly Concierge Staff and guest service teams to deliver exceptional hospitality experiences.
• Ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
• Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution.
• Oversee room inventory management, room assignments, reservations coordination, upselling initiatives, and occupancy optimization.
• Partner closely with Housekeeping, Engineering, Food & Beverage, Revenue Management, and hotel leadership teams to support seamless guest experiences.
• Support hiring, onboarding, employee engagement, performance management, and ongoing team development initiatives.
• Monitor departmental productivity, labor management, operational reporting, cash handling, and Front Office financial performance.
• Ensure compliance with hotel operational standards, safety procedures, brand standards, and guest service expectations.
• Maintain strong knowledge of PMS systems, reservations systems, hotel procedures, loyalty programs, and hospitality operations.
• Support VIP arrivals, group business, special requests, and elevated guest experience opportunities.
• Help create a welcoming, energetic, and guest-focused environment aligned with Sonesta’s People People philosophy.

Skills

Front Office leadership

Guest service excellence

Team supervision

PMS knowledge

Communication skills

Hospitality management

Education

Bachelor's degree in Hospitality Management or related

Job description

Sonesta International Hotels Corporation in New Orleans seeks an experienced Front Office Manager to lead daily Front Office operations, oversee check-in/check-out, and ensure exceptional guest experiences across busy properties.

The role emphasizes team leadership, staff development, and collaboration with Housekeeping, Engineering, and F&B to optimize occupancy and guest satisfaction in a fast-paced hospitality environment.