Outlet Server: Premier Guest Experience Lead

Hard Rock Hotel & Casino Ottawa; Indiana; Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Hard Rock Hotel & Casino Ottawa is seeking an Outlet Server to deliver personalized service, greet guests, suggest menu items, and manage multiple tasks with a friendly, confidential approach. You will know hotel facilities, events, and local attractions to wow guests consistently.

Maintain sanitation standards, assist in opening/closing duties, and work with team across all Food & Beverage areas. Prior Casino F&B experience and good English communication are preferred.

Formación

• Must have flexible schedule.
• High School diploma or GED preferred.
• Ability to read and write English required.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Two years’ guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience preferred.

Responsabilidades

• Greet each guest and provide superior guest service at all COMPANY Food and Beverage operations.
• Maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in setting tables with clean dishes and flatware.
• Present menu to guest, suggest courses, drinks, and answer questions about food prep.
• Take drinks and food orders; ensure timely service.
• Knowledge of house and call liquor.
• Serve meals according to etiquette; work in family or formal settings.
• Check quality after each course and re-fill drinks as needed.
• Maintain cleanliness of ashtrays and public areas.
• Transport dish cart and stock stations; assist in clearing tables.
• Handle payment processing and cashiering procedures.
• Adhere to sanitation standards per Indiana law and COMPANY policies.

Conocimientos

Customer service

Communication skills

English proficiency

Educación

High School diploma or GED

Descripción del empleo

Hard Rock Hotel & Casino Ottawa is seeking an Outlet Server to deliver personalized service, greet guests, suggest menu items, and manage multiple tasks with a friendly, confidential approach. You will know hotel facilities, events, and local attractions to wow guests consistently.

Maintain sanitation standards, assist in opening/closing duties, and work with team across all Food & Beverage areas. Prior Casino F&B experience and good English communication are preferred.