Guest-Facing Cashier & Service Advocate

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Benefits package

Work-life balance program

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Cashier to accurately handle restaurant transactions and provide prompt, courteous service to guests. You will master menu items, assist guests, maintain a clean cashier station, process payments, answer phones, and promote property outlets while upholding Hard Rock's Amplified Service standards.

Quality customer service, team collaboration, and a proactive attitude are essential to succeed in this role.

Qualifications

• Previous work experience in service for at least 1 year.

Responsibilities

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
• Answer restaurant phone. Take phone orders, as needed.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Maintain confidentiality of guest, employee, and company information.

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Cashier to accurately handle restaurant transactions and provide prompt, courteous service to guests. You will master menu items, assist guests, maintain a clean cashier station, process payments, answer phones, and promote property outlets while upholding Hard Rock's Amplified Service standards.

Quality customer service, team collaboration, and a proactive attitude are essential to succeed in this role.