Guest Experience & Sales Server

Hard Rock Hotel & Casino Ottawa; Myrtle Beach (SC); Sur place; USD 21 000 - 34 000; Plein temps

Résumé du poste

Hard Rock Hotel & Casino Ottawa is seeking team members to deliver outstanding guest experiences in a fast-paced restaurant environment. You will take orders, run food, handle payments, and demonstrate extensive product knowledge to create memorable experiences for guests.

This role emphasizes responsible alcohol service, proactive upselling, and maintaining a clean, organized station, with opportunities for growth within a dynamic team.

Responsabilités

• Taking guests' orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s - for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station - including pre-bussing & table maintenance.
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."
• This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Description du poste

Hard Rock Hotel & Casino Ottawa is seeking team members to deliver outstanding guest experiences in a fast-paced restaurant environment. You will take orders, run food, handle payments, and demonstrate extensive product knowledge to create memorable experiences for guests.

This role emphasizes responsible alcohol service, proactive upselling, and maintaining a clean, organized station, with opportunities for growth within a dynamic team.