Guest Experience Specialist — Café Retail Sales

Hard Rock Hotel & Casino Ottawa; Orlando (FL); Sur place; USD 22 000 - 34 000; Plein temps

Résumé du poste

Hard Rock Hotel & Casino Ottawa is seeking a Retail Sales Associate to guide guests through the shopping experience and deliver memorable service in our hospitality venues. You will greet guests, answer questions, handle transactions with POS, maintain inventory and store cleanliness, and contribute to the entertaining, energetic brand that makes Hard Rock unique.

The role emphasizes product knowledge, suggestive selling, and creating "Raving Fans" while upholding safety and appearance

Qualifications

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsabilités

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through visual display standards.
• Performing opening, closing & side duties – cleaning etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

Description du poste

Hard Rock Hotel & Casino Ottawa is seeking a Retail Sales Associate to guide guests through the shopping experience and deliver memorable service in our hospitality venues. You will greet guests, answer questions, handle transactions with POS, maintain inventory and store cleanliness, and contribute to the entertaining, energetic brand that makes Hard Rock unique.

The role emphasizes product knowledge, suggestive selling, and creating "Raving Fans" while upholding safety and appearance