Casino Cocktail Server — Guest Experience Pro

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a server to deliver exceptional cocktail service and guest experiences in a fast-paced casino environment. The role emphasizes friendly, professional engagement, timely service, and strong teamwork to ensure guest satisfaction.

Candidates should have cocktail knowledge, be able to multitask, and maintain a polished appearance. Excellent communication and a customer-first attitude are essential for success in this team-driven setting.

Qualifications

• Previous cocktail serving experience preferred.
• Knowledge of spirits, wines, champagne and mixed cocktails.
• Professional and pleasant appearance to engage with guests.
• Excellent customer service and communication skills.

Responsibilities

• Provides timely cocktail service in a friendly and courteous manner.
• Initiates and engages in conversation with all guests professionally.
• Works with urgency to anticipate customer needs and assist team members.
• Communicates with management to rectify customer needs or incidents.
• Adheres to all policies, procedures and guidelines.

Skills

Cocktail service experience

Knowledge of spirits and cocktails

Customer service

Teamwork

Job description

Hard Rock Hotel & Casino Ottawa is seeking a server to deliver exceptional cocktail service and guest experiences in a fast-paced casino environment. The role emphasizes friendly, professional engagement, timely service, and strong teamwork to ensure guest satisfaction.

Candidates should have cocktail knowledge, be able to multitask, and maintain a polished appearance. Excellent communication and a customer-first attitude are essential for success in this team-driven setting.