Outdoor Host & Guest Concierge

Hard Rock Hotel & Casino Ottawa; Las Vegas (NV); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

Hard Rock Hotel & Casino Ottawa is seeking an Outside Host to create a warm, welcoming first impression for every guest as they arrive at the restaurant. You will greet guests, assist with reservations and wait times, and manage the entrance and outdoor waiting area to ensure a smooth guest experience.

The ideal candidate is friendly, professional, and able to thrive in a fast-paced environment while delivering excellent guest service.

Qualifications

• Previous restaurant, hospitality, customer service, or guest-facing experience preferred.
• Excellent communication and interpersonal skills.
• Ability to remain professional and welcoming in a high-volume environment.

Responsabilités

• Welcome and acknowledge every guest promptly with a friendly and professional demeanor.
• Manage the restaurant entrance and outside waiting area to ensure guests are comfortable and informed.
• Assist with greeting guests, confirming reservations, and providing accurate wait-time information.
• Communicate estimated wait times and seating updates clearly and professionally.
• Maintain an organized guest queue and ensure guests are seated in the appropriate order.

Connaissances

Customer service

Communication

Interpersonal skills

Stand for long periods

Description du poste

Hard Rock Hotel & Casino Ottawa is seeking an Outside Host to create a warm, welcoming first impression for every guest as they arrive at the restaurant. You will greet guests, assist with reservations and wait times, and manage the entrance and outdoor waiting area to ensure a smooth guest experience.

The ideal candidate is friendly, professional, and able to thrive in a fast-paced environment while delivering excellent guest service.