Guest Experience Server & Entertainer

Hard Rock Hotel & Casino Ottawa; Biloxi (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a friendly, capable Server to guide guests through the Hard Rock experience. You will take orders, run food, handle payments, and ensure a memorable visit.

This role emphasizes product knowledge, suggestive selling, responsible alcohol service, and leaving guests with a “Raving Fans” impression through attentive service across tables and stations.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Tools

Point-of-Sale (POS) system

Job description

Hard Rock Hotel & Casino Ottawa is seeking a friendly, capable Server to guide guests through the Hard Rock experience. You will take orders, run food, handle payments, and ensure a memorable visit.

This role emphasizes product knowledge, suggestive selling, responsible alcohol service, and leaving guests with a “Raving Fans” impression through attentive service across tables and stations.