Outbound Service Call Specialist - Growth & Bonuses

Hireology; Logan (UT); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off

Job summary

Young Automotive Group is hiring Customer Service Representatives / Outbound Call Specialists at our Logan, Utah location to connect with customers via calls, texts, and digital channels to schedule service appointments and follow up on maintenance needs.

This full-time role offers a family-owned culture, strong benefits including on-site medical options, employee pricing, and growth opportunities in a fast-paced, energetic call-center environment.

Qualifications

• Experience in customer service or call center is preferred.
• Strong verbal communication and professional phone presence.
• Comfortable using CRM systems and technology.

Responsibilities

• Make outbound/inbound calls to customers regarding service appointments, maintenance reminders, and special offers
• Deliver exceptional customer service while ensuring a high level of customer satisfaction
• Utilize technology and CRM systems to track customer interactions and follow-up opportunities
• Answer customer inquiries and efficiently schedule service appointments
• Thrive in a fast-paced call center environment while meeting daily call and service targets

Skills

Communication skills

CRM proficiency

Outbound calling

Team player

Tools

CRM software

Phone etiquette

Job description

Young Automotive Group is hiring Customer Service Representatives / Outbound Call Specialists at our Logan, Utah location to connect with customers via calls, texts, and digital channels to schedule service appointments and follow up on maintenance needs.

This full-time role offers a family-owned culture, strong benefits including on-site medical options, employee pricing, and growth opportunities in a fast-paced, energetic call-center environment.