Outbound Call Specialist — Growth & Great Benefits

Young Volkswagen of Layton & Audi Layton; Layton (UT); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off

Job summary

You are invited to join Young Automotive Group in Layton as a Customer Service Representative / Outbound Call Specialist, building a long-term career in the automotive industry.

In this role, you’ll contact customers via calls, texts, and digital messages to schedule service appointments, follow up on maintenance needs, and support the service team. A family-owned culture with strong benefits awaits you.

Qualifications

• Experience in customer service, call center, or sales is a plus.
• Strong communication skills with a professional phone presence.
• Comfortable using technology and CRM systems.
• Ability to work independently and as part of a team.

Responsibilities

• Make outbound/inbound calls to customers regarding service appointments and reminders.
• Deliver excellent customer service and maintain high satisfaction.
• Use CRM to track interactions and follow-up opportunities.
• Schedule service appointments efficiently.
• Thrive in a fast-paced call center and meet daily targets.

Skills

Customer service

Communication

Call center experience

CRM software

Tools

CRM systems

Job description

You are invited to join Young Automotive Group in Layton as a Customer Service Representative / Outbound Call Specialist, building a long-term career in the automotive industry.

In this role, you’ll contact customers via calls, texts, and digital messages to schedule service appointments, follow up on maintenance needs, and support the service team. A family-owned culture with strong benefits awaits you.